Introduction

At Bensham Care, we are committed to protecting your privacy and ensuring that your personal information is handled securely, lawfully, and in accordance with UK data protection regulations. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our services or visit our website.

What Information We Collect

We may collect and process the following types of personal data:

• 🔸Personal Information – Name, contact details, address, and other information you provide when enquiring about our services.
• 🔸Health & Care Information – Details regarding care requirements, medical conditions, and any special needs (only collected with explicit consent).
• 🔸Communication Records – Emails, phone conversations, or messages related to service enquiries and support.
• 🔸Service Usage Data – Information on how you engage with our services to improve user experience and service efficiency.

How We Use Your Information

We collect personal data to:

• 🔸Provide care services tailored to your specific needs.
• 🔸Respond to enquiries, requests, and complaints efficiently.
• 🔸Manage and improve our services, processes, and operations.
• 🔸Comply with legal, regulatory, and safeguarding requirements.
• 🔸Ensure the safety and well-being of service users.

How We Protect Your Data

We take data security very seriously and have implemented strict safeguards to prevent unauthorised access, loss, or misuse of your personal data. Your information is stored securely, and access is limited to authorised personnel only.

Who We Share Your Information With

We do not sell or share your personal data for marketing purposes. However, in certain cases, we may share data with:

• 🔸Healthcare professionals involved in providing your care.
• 🔸Regulatory authorities where legally required.
• 🔸Law enforcement if necessary for legal compliance or safeguarding.
• 🔸Service partners only when necessary for service delivery, and with your consent.

Your Rights Under UK Law

You have the right to:

• 🔸Access the personal data we hold about you.
  🔸Request corrections to inaccurate or incomplete information.
  🔸Withdraw consent for data processing where applicable.
  🔸Request deletion of your personal data where legally permitted.
  🔸Object to processing in certain circumstances.

If you wish to exercise any of these rights, please contact us using the details below.

Retention of Your Data

We retain personal information only for as long as necessary to fulfil service obligations and comply with legal or regulatory requirements. Once the data is no longer required, we securely delete or anonymise it.

Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect legal requirements or service improvements. Any changes will be posted on this page, and we encourage you to review it regularly.